| Monday | 10:00am - 5:00PM MST |
| Tuesday | 10:00am - 5:00PM MST |
| Wednesday | 10:00am - 5:00PM MST |
| Thursday | 10:00am - 5:00PM MST |
| Friday | 10:00am - 5:00PM MST |
| Saturday | 10:00am - 5:00PM MST |
| Sunday | Closed |
| Holidays | Closed |
You may order online using this website to complete the purchase -or- offline by e-Transfer or mailing in your payment, see How To Order.
You do not need an account to use the website or add items to your shopping cart. If you wish to pay with a Paypal account during checkout, you'll be required to log into Paypal - please contact Paypal if you cannot log-in.
If this happens, please clear/delete your web browsers data. Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer and Opera all have different methods of clearing data - some call it cookies and others cache. Please internet search "How to clear Your Browser data" to find instructions.
You may pay with a Paypal account, or you may pay without logging into Paypal and use your credit card (Visa, Master Card, American Express, Discover) directly. You may also pay offline with e-Transfer, money order, cashiers cheque, company cheque, or personal cheque - see #2 Ordering Offline.
Yes, you may pay by logging into your Paypal account, or you may pay without logging into Paypal and use your credit card (Visa, Master Card, American Express, Discover) directly.
Orders shipped with either Expedited Parcel or Xpresspost come with tracking and will be provided via email by Canada Post, at the time of departure. Orders shipped by Lettermail do not come with tracking. Delivery time for all shipping methods should not exceed 7 business days (in Canada) after you have received your Shipping Email Confirmation from us.
When ordering online, you will receive an email receipt to confirm the transaction within minutes of completing your order. Please check your spam/junk folder to see if it made it into there.
Yes, all orders come with free shipping worldwide. Shipping costs within Canada are already some of the highest in the world and it's actually more economical to ship to the majority of international addresses.
Yes, you may add Xpresspost 1-3 business day service to your order at any time before it actually ships; it automatically links to your order.
We ship to all Canadian Provinces and territories, USA continental and its territories, and most international countries.
Yes, we ship to all addresses. If you are at a rural residence, business or simply require a PO Box or RR address to get your mail, you can receive our packages.
We are an online only ecommerce organization. All orders are processed and shipped out of our Alberta warehouse. Sorry, there is no pick-up option.
Orders are shipped next business day. If an item is out-of-stock the rest of your order will be shipped and then the back-ordered item once it's in stock.
No worries, all shipments are handled by Canada Post: Expedited Parcel and Xpresspost shipments will leave a slip at your door or mailbox for re-delivery or pickup at your local post office. Lettermail shipments will be sent directly to your mailbox.
Payment confirmation, order updates and shipment confirmation (sent at the time of departure) are all automatically sent to the email you provide when completing the checkout process.
You may change your order any time before receiving the Shipping Confirmation Email we send when your ordered is shipped. If your order has already shipped you may send it back for an exchange - shipping costs to re-send it back to you may apply.
If your order takes longer than the expected delivery time there may be common reason for it. We ship out of rural Western Canada and found a small percentage of orders sent to Eastern Canada take longer than the expected delivery time. Did you provide the correct address filling out the order? Another common reason why orders are late is because the suite number is missing or the address is wrong altogether, like an old address.
Yes, during checkout you may encounter an error if using the giftees address. If this occurs, use your own address and email the giftees address after order completion. Please note sending to an address other than yours voids any shipping insurance.
Yes, we use a third party investigation service to follow up with fraudulent orders, forwarding all gathered information to the RCMP.
All prices are in CAD / Canadian Dollars
Universal Currency Converter Here
Canadian customers experience zero duty or custom fees, we ship out of Alberta, Canada. USA customers will receive their orders from USPS and should not experience custom or duty fees for orders under $800. International customers may experience custom or duty fees.
Please email us when looking for additional information related to products.
Yes, there are many different items available through our various websites: OnlineStoreNetwork. You may also email us at any time with a product request.
We offer a wholesale service for ordering products found on this website. No order is too small or large and you can email us at any time to inquire.
Yes, we use a third party check-out service that has a secure SSL 128 bit encryption ordering process. When you add items to your cart they will be added to a separate secure webpage.
No, after the Order Follow-up Email you will not receive any further emails.
This is rather technical: In order to view the smartphone version of this website, you need to be using a smartphone displaying a screen width of 880 pixels or less, not to be confused with your phones actual resolution. A tablet or laptop should show the regular desktop version. An iPhone 7 for example will show you the mobile version, if no mobile version is displayed then please accept our apologies - there will be a mobile version coming soon.
There are multiple ways to pay for your order - #1 online (credit card, credit/debit card or Paypal) or #2 offline (e-Transfer, money order, cashiers cheque, company cheque, personal cheque).
You may checkout without having to log into Paypal (see pic below). Payments on the website can be made by Visa, Mastercard, American Express and Paypal.
Once you've completed your order you can submit it through our 100% secured shopping function, created to ensure your peace of mind. The security offered though our website and our secure payment transaction system includes the following security features: Address Verification Service (AVS) and Card Security Code (CSC, CVV2) checks, and transaction screening.
On the website you can pay by either Credit Card or Paypal. Off the website you may pay by e-Transfer through your bank/credit union (more information below). You may also pay offline by Money Order from Canada Post or other institution, Cashiers Cheque, Company Cheque and Personal Cheque.
A sales tax of 5% (GST) is added to all sales made within Canada. There is no sales tax for United States or International orders.
All prices are in CAD / Canadian Dollars
Universal Currency Converter Here
Products are shipped within one business day after confirmation that your payment has been received.
** We ship to PO Boxes, RR and Stations **
Free shipping on all products! Domestic shipping is handled by Canada Post Corporation and is based on your purchase total. Most orders are sent by Canada Post.
Most orders are sent by Lettermail (2 - 8 business days)
Faster shipping available below*
Free shipping on all products! Estimates in time are not guaranteed to do possible custom delays. Shipments sent to the United States are handled by Canada Post Corporation and is based on your purchase total. The customer is responsible for US Customs and Border Protection specific tariffs and duties by the government. Most orders are send by USA Surface Small Packets (6 - 14 business days)
Shoelace.ca ships to most foreign countries. Free shipping on all products! Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government. Shipments to be sent Internationally are handled by Canada Post Corporation. Most orders are send by International Surface Small Packets (4 - 6 weeks)
Faster domestic shipping is handled via Xpresspost by Canada Post Corporation, and includes tracking with delivery confirmation. You can add xpresspost to your shopping cart by clicking the "Buy Xpresspost" button below, or purchase it separately after completing your order (it will automatically link to your order). Estimated Delivery Time (1 - 3 business days)
If your item you wish to exchange is no longer available you may be issued a credit for purchasing items at Shoelace.ca for a future date no longer than 365 days after receipt of purchase. All exchanged merchandise must be in original factory packaging, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.
*All exchanges require your original Shoelace.ca receipt.If necessary, please send the item/s back by Canada Post. If your order was shipped by Letter-Mail, please send back by Letter-Mail to avoid higher shipping fees.
If your item is found to be defective, you do not necessarily have to send the item back. If you can email us a picture or video that clearly shows the defect/s and we are satisfied that the item was bought from us, then we will promptly send you a replacement.
If you have any questions regarding your order please e-mail us at: info@shoelace.ca
Thank you for your interest in our wholesale service. Shoelace.ca is able to provide a reliable wholesale solution to gain access to many of our popular products. If you only need one size, type and colour with a minumum order or 250 pairs, we can help you out.
- Wholesale discounted pricingHello! Thank you very much for visiting. We are a small independent family-owned Canadian business that defies the odds by operating in a small town of rural Alberta while providing an online only retail experience. Our first ecommerce store was established in 2009 and since then this store and others have been born to cater to specific areas of interest more here.
We strive to provide a top notch shopping experience with fast responses, helpful service, free shipping and ease of shopping. Since 2009 our customers have ranged from the Canadian Armed Forces to over 30 Universities / educational institutions. We provide a wholesale service where most of our products can be ordered in bulk. You may contact us at any time to request products that are not listed on any of our websites.
Interesting Fact: In January 2016 we built Canada’s first 3D ecommerce website (vr.lasershop.ca). You can walk around it inside Virtual Reality headsets or with Smart Phones and PC computers. To move around this 3D website, use your W,A,S,D keyboard buttons - spacebar for jumping. For mobile phone touch screen to move forward.
This site is owned by Shoelace.ca and is operated for your personal use and information. Use of this site is governed by the terms and conditions outlined below and all applicable laws. By accessing and browsing this site, you confirm having read and understood these terms and conditions and accept them without limitation or qualification. Shoelace.ca may amend these terms and conditions at any time.
DESCRIPTION OF PRODUCTS & PRICESShoelace.ca attempts to be as accurate as possible in describing the products sold on this site but cannot warrant that the descriptions or other content of this site are accurate, complete, reliable, current or error-free. Price and availability information provided on this website is subject to change without notice.
TYPOGRAPHICAL ERRORS
In the event a Shoelace.ca product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Shoelace.ca shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Shoelace.ca shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Shoelace.ca shall issue a credit to your credit card account in the amount of the incorrect price.
TERM; TERMINATIONThese terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Shoelace.ca without notice at any time for any reason.
INTELLECTUAL PROPERTYAll material on this site, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned by Shoelace.ca or it’s licensees or is provided by a third party. The material on this site is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. The material may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, without the prior written consent of Shoelace.ca.
THIRD-PARTY LINKSIn an attempt to provide increased value to our visitors, Shoelace.ca may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with Shoelace.ca and Shoelace.ca has no control over these linked sites, all of which have separate privacy and data collection independent of Shoelace.ca. Shoelace.ca has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk.
ENTIRE AGREEMENTThese terms and conditions constitute the full and entire understanding and agreement between the parties pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties with respect to the subject matter.
Your IP Address. We collect your IP address to measure our web site traffic and to help provide a more customized online shopping experience.
Referral Web Site. When you come to our web site via a link, we collect information regarding the location of the link that referred you.
Navigation on the Web Site. We keep track of pages you visit to help provide you with a more personalized shopping experience.
Subscribing to our e-mail newsletter
We use your e-mail information when you subscribe to our e-mail newsletter to be used for our newsletter related materials only. When collect your email during communications or transactions, we do not include your e-mail in our email newsletter. You must opt in to receive your newsletters.
E-mailing product information from Shoelace.ca
When you e-mail product information to a friend from our web site Shoelace.ca, we collect your e-mail address and the e-mail address of the person to whom you are sending the product information.
The personal or account information we collect
When making purchases through our web site we collect your name, address and payment information to process your order. We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy. If you become our customer, we may send you future communication regarding your transactions.
Third Party access to your information
We do not release any of your personal and account information to a third party except when processing your payments through Paypal. Only authorized Shoelace.ca employees have access to payment your personal or account information.
